Freight Brokerage AI Automation
The Problem
A mid-size freight brokerage was drowning in manual work. Brokers spent hours reading carrier emails, answering repetitive phone calls from shippers, and re-keying load data between their TMS, email, and spreadsheets. They were losing deals because they could not respond fast enough.
What We Built
We built three systems. First, an AI email agent that reads incoming carrier rate confirmations, extracts lane pricing, and updates their TMS automatically. Second, a voice AI receptionist that answers shipper calls, captures load details, checks capacity, and books appointments with the right broker. Third, a custom internal tool that gives brokers a single dashboard showing real-time margin analysis, carrier scorecards, and load matching recommendations.
Results
- Email processing time cut from 3 hours/day to 15 minutes
- 40% of inbound calls handled without a human
- Average quote response time dropped from 45 minutes to under 5
- Broker capacity increased by 60% without new hires
Services Used
Want Results Like These?
30 minutes. Tell us the problem. We will tell you what we can build and what to expect.